Features
Support automation that respects your community
AI assistant
Grounded answers with sources
Hybrid semantic + keyword search finds the right FAQ, document section or help page and the assistant answers only from it, citing what it used.
Ask anywhere
Members can use /ask, the Ask AI button on your panel, an @mention, or simply write inside their ticket (with the Message Content intent).
Confidence-based escalationPlus
Low-confidence answers offer a human. On Plus, tickets can escalate automatically and you can tune the confidence threshold and escalation keywords.
Custom persona & tonePlus
Name your assistant, choose its language and tone, add a greeting and server-specific guidance.
Ticketing
Private ticket channels
Each ticket gets a private channel with correct permissions for the member, participants and your staff roles. Numbered, logged and searchable.
Claim, escalate, close, reopen
Staff actions are one click, protected against double-clicks and race conditions, and always recorded in the ticket timeline.
Smart notifications
Escalations ping your support role once — not on every message. Staff notifications respect your settings.
Transcripts, summaries & suggestionsPlus
Export HTML transcripts, generate AI summaries for hand-offs and draft replies for staff to review and send.
Knowledge & insight
Knowledge base
FAQs with categories and keywords, long-form articles, plus PDF/DOCX/Markdown uploads and safe website imports on Plus. Test any question and see exactly which sources were used.
Analytics with clear definitionsPlus
Ticket trends, AI resolution and escalation rates, response times, satisfaction and top topics — every metric is computed from real activity and documented.
Built for multi-tenant security
Strict per-server isolation, server-side permission checks against Discord, encrypted tokens, audit logs and rate limiting.
Privacy controls
Configurable retention, data export, member data deletion and no training on your conversations.