Support that answers itself — and knows when to call a human.
Knowledge-grounded AI answers, private support tickets and seamless human escalation — set up in minutes.
Free plan forever · No credit card · Set up in about two minutes
Add the bot
Invite Aideck and run /setup. Quick setup creates a private ticket category, a staff log channel and your support panel.
Teach it your answers
Add FAQs in Discord or the dashboard. On Plus, upload PDFs and docs or import your help-center pages.
Let it handle the busy work
Members get instant, sourced answers. Anything that needs a person is escalated to your team with context.
Everything your support team needs, inside Discord
AI answers, ticketing and analytics that feel native to Discord — with a dashboard for everything else.
Knowledge-grounded AI answers
Answers come only from your FAQs, documents and approved website pages — with sources. When the knowledge base doesn’t cover a question, the assistant says so instead of guessing.
Private ticket channels
Members open tickets from a polished panel. Each ticket gets a private channel visible only to them and your support team, with numbering, claiming and closing built in.
Seamless human escalation
Members can ask for a human at any time. Billing disputes, low-confidence answers and frustrated users are handed to staff with a summary — and the AI steps back.
A dashboard your team will enjoy
Manage tickets, knowledge, panels, roles and AI behavior from a fast, beautiful web dashboard — on desktop or phone, in light or dark mode.
Support analytics
Ticket trends, AI resolution and escalation rates, response times, satisfaction and the topics your community asks about most — computed from real activity.
Multi-server ready
Run support for several communities from one login. Every server has its own isolated knowledge base, settings, quotas and subscription.
Grounded in your knowledge. Never guessing.
Generic chatbots invent answers. Aideck retrieves the most relevant parts of your own knowledge base for every question and is instructed to answer only from them.
- Cites the FAQ, document or page each answer came from
- Says “I couldn’t find that” and offers a human instead of guessing
- Never invents prices, refunds, policies or account details
- Treats documents as data, not instructions — resistant to prompt injection
- Each server’s knowledge is isolated from every other server
FAQs & articles
Write and organize answers in the dashboard or with /kb add.
Documents
Upload PDF, DOCX, Markdown and text files (Plus).
Website import
Import approved help-center pages safely (Plus).
Simple pricing, per server
Start free. Upgrade a server to Plus when it needs more — billed securely by Discord.
Free
Everything a growing community needs to start answering questions automatically.
$0/ month per server
- 50 AI support replies / month
- 25 new tickets / month
- 20 knowledge-base entries
- 1 ticket panel
- Ticket claiming, closing & human escalation
- Customizable welcome message
- 1 support staff role
- Usage statistics dashboard
- 14-day closed ticket retention
No credit card. Free forever.
Plus
For communities that want AI to handle the busy work — per server, billed through Discord.
$4.99/ month per server
- 500 AI support replies / month
- 250 new tickets / month
- 200 knowledge-base entries
- Upload PDF, DOCX, Markdown & text documents
- Import approved website content
- Up to 3 ticket panels
- AI reply suggestions, summaries & auto-categorization
- Confidence-based auto-escalation
- Multiple staff roles
- Custom AI persona, tone, welcome messages & embed branding
- Advanced analytics & customer satisfaction surveys
- Ticket transcript exports
- 90-day closed ticket retention
- Priority support workflows
Billed monthly by Discord. Cancel anytime.
Questions, answered
Can’t find what you need? Contact support.
Your conversations are never used to train AI models. Read the privacy policy.
Give your community instant answers today
Add Aideck for free and have your first AI-powered support panel live in minutes.
Add to Discord — it’s free